09 (2)

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you a latest price list after received your message for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, kindly contact us for more details.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 30-45 days after receiving the deposit payment and we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

Could I get the products earlier?

Yes, we have two warehouses in the United States, if you are in America, both ship direct import and ship domestically ship are available.

What kinds of payment methods do you accept?

We accept many kind of payment such as L/C, D/A, D/P, T/T: 30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship, our commitment is to your satisfaction with our products. Different products will have different time for warranty, it depend on which style of the product is.